Competence & Conduct Standard

As housing providers prepare for the introduction of the Competence and Conduct Standard in October 2026, many organisations are focusing heavily on qualifications and workforce competence. However, one of the most important elements of the standard sits beyond formal learning alone. The standard also requires organisations to establish and maintain clear expectations around professional conduct […]

One of the most significant shifts within the Competence and Conduct Standard is the increased emphasis on tenant involvement, accountability, and resident influence. While much of the sector discussion has understandably focused on qualifications and workforce competence, the standard also reflects a wider expectation that residents should have meaningful opportunities to influence how housing services

One of the most overlooked elements of the Competence and Conduct Standard is the requirement for housing providers to maintain a written policy covering workforce competence, learning, development, appraisal, and performance management. Much of the sector conversation has understandably focused on qualifications, particularly around Level 4 and Level 5 requirements for senior housing managers and