Chartered Institute Of Housing

CIH Level 2 Certificate in Housing Practice

An introductory qualification designed to provide learners with a strong foundation in housing, preparing them for a career in the sector or further study.

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Start Your Housing Career with the CIH Level 2 Certificate in Housing Practice

Invest In Your Future With Kingdom Academy's Trusted Programmes with the Chartered Institute Of Housing

The CIH Level 2 Certificate in Housing Practice is an introductory qualification designed to provide learners with a solid foundation in housing principles and practices. This course is ideal for those new to the sector or existing housing staff looking to formalise their knowledge and progress in their careers.

At Kingdom Academy, we offer this programme through a flexible, practical learning approach that allows learners to develop essential skills in housing provision, customer service, and tenancy management. Whether you’re starting your housing journey or seeking to strengthen your understanding of housing issues, this course equips you with the knowledge needed to make a positive impact in the sector.

Key benefits of the programme include:

  • Completion in just 4 months
  • Flexible roll-on, roll-off start dates
  • Delivered by subject matter experts with years of housing sector experience
  • Achievement rates exceeding the national average
  • A recognised qualification from the Chartered Institute of Housing (CIH)

Why You Should Choose
Kingdom Academy...

Fast-track your career. Build your expertise. Make a difference with Kingdom Academy.

Who Is This Programme For?

The CIH Level 2 Certificate in Housing Practice is a recognised qualification that provides essential knowledge and practical insights into key areas of housing. Designed for individuals new to the sector or those in housing roles without formal qualifications, this course helps learners build a strong foundation in housing principles, customer service, and tenancy management.

At Kingdom Academy, we deliver this programme through a flexible learning approach that combines interactive workshops, practical assignments, and one-to-one support from experienced housing professionals. This qualification is ideal for those starting their housing career or looking to enhance their understanding of housing issues, providing a pathway to career progression and further study within the sector.

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Your Learning Journey...

Stage One

Eligibility & Enrolment

Starting your journey right

  • Complete your enrolment process and receive all the necessary course materials.
  • Attend an induction session to understand the course structure, learning objectives, and assessment requirements.
  • Meet your dedicated Kingdom Academy tutor who will support you throughout the programme.

🔑 Key Outcome: Clear understanding of the programme and your pathway to success.

Stage One

Stage Two

Pre-Course Preparation

Setting yourself up for success

  • Access pre-course materials to familiarise yourself with key concepts.
  • Reflect on your current knowledge and experience to identify areas for development.
  • Set personal learning goals to maximise the impact of your studies.

🔑 Key Outcome: Prepared and ready to engage in your learning journey.

Stage Two

Stage Three

Core Learning Workshops

The core learning phase consists of interactive workshops and tutorials covering key housing topics. Each session is designed to provide practical knowledge that learners can apply directly in their housing roles.

📋 Key Topics Covered:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Professional Development in Housing
  • Assets, Repairs, and Maintenance

🔑 Key Outcome: Learners will gain essential knowledge and practical insights to support tenants, manage housing services, and contribute to successful tenancies.

Stage Three

Stage Four

Application in Practice

Learners will be encouraged to apply their knowledge and skills in real-life housing scenarios. This practical experience helps them build confidence and competence in handling housing-related tasks.

📋 What to Expect:

  • Applying new knowledge to workplace tasks
  • Supporting tenancy management and repairs processes
  • Receiving feedback from mentors and colleagues

🔑 Key Outcome: Learners will develop the practical skills needed to make a positive impact in their housing roles.

Stage Four

Stage Five

Assignments & Portfolio Development

Throughout the programme, learners will complete assignments and build a portfolio of evidence demonstrating their understanding of housing practices. The portfolio includes written tasks, case studies, and examples of their work.

📋 What to Expect:

  • Completing assignments to demonstrate knowledge
  • Collecting evidence of practical application
  • Receiving feedback and support from mentors

🔑 Key Outcome: Learners will build a comprehensive portfolio showcasing their learning progress and competency in housing practices.

Stage Five

Stage Six

Final Submission & Qualification Award

Once learners have completed all assignments and their portfolio, they will make their final submission for review. Upon successful completion, they will be awarded the CIH Level 2 Certificate in Housing Practice.

📋 What to Expect:

  • Final submission of assignments and portfolio
  • Review by Kingdom Academy tutors
  • Official awarding of the CIH Level 2 qualification

🔑 Key Outcome: Learners will achieve a recognised housing qualification, opening doors to further career progression and study opportunities.

Stage Six

Stage Seven

Post-Completion & Progression

What’s next?

  • Celebrate your achievement and reflect on your learning journey.
  • Explore opportunities for further development, such as progression to additional leadership training.
  • Apply your new skills to continue driving positive change in your organisation and the housing sector.

🔑 Key Outcome: Continued personal and professional growth beyond the qualification.

Stage Seven
CIH Level 2 Certificate in Housing Practice

Build a strong foundation in housing practice and kickstart your career in the housing sector

Delivered through live workshops and practical assignments, the CIH Level 2 Certificate in Housing Practice provides a solid foundation of housing knowledge, customer service skills, and professional development. Covering essential areas such as housing provision, tenancy management, and repairs, this course equips learners with the tools to support tenants and contribute effectively to housing services.

The four core modules include:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Professional Development in Housing
  • Assets, Repairs, and Maintenance

These modules are designed to help learners build confidence in their roles, improve service delivery, and gain the knowledge required to progress within the housing sector. The practical, real-world focus ensures learners can apply their learning directly to their day-to-day responsibilities, making a meaningful impact in their communities.

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Testimonials

Improved my knowledge of housing...

"Most definitely [sic] in a positive manner to improve my knowledge scope of housing, to building skills in terms of negotiation, self-reflective practice and overall confidence as a housing profession to deliver on high quality standards and I have a legislative understanding of how housing operates so I can meet these requirements and understand housing service operations.
In terms of progression I am looking to go into the next role as an income officer in temporary accommodation when the role does become available as I have been in talks with my line manager Belinda. It enjoyable working with my direct team members and I like to make a difference for tenants I service its important they do manage.

My tutor Lynn Jarvie help greatly throughout the coursework given, her workshops were engaging I had enjoyable discussions and they were engaging activities and her support during the final project was immense we went over a lot of areas she booked quite a few meetings, we went over project feedback given as I had to edit parts of the report to ensure it was up to standard and although it was stressful the final project and the Apprenticeship Assessment presentation the feedback, insight and encouragement she gave was what got me through this I believe she will do well with the other cohorts to come. And Belinda my line manager was more than understanding to provide time to rehearse the presentation and has been a inspiring role model she's really friendly, responsive and helpful. AIso, I attended every session that Lynn has scheduled and each one has helped to complete the coursework given and they was a lot to cover in these sessions so its good she does schedule in breaks and makes the content interesting by encouraging discussion..
Quoc Che
2024

Essential Information

All the important information you need to move forward with confidence.

The CIH Level 2 Certificate in Housing Practice is an introductory qualification designed to provide learners with a foundational understanding of housing principles and practices. It covers essential topics such as housing provision, customer service, professional development, and property maintenance, preparing learners for housing roles or further study in the sector.

This course is ideal for individuals who are:

  • New to the housing sector
  • Working in housing roles without a formal qualification
  • Residents or volunteers interested in housing issues
  • Returning to study after a break in education

It’s particularly suited to those who want to build their confidence and knowledge before progressing to higher-level qualifications.

No formal qualifications are required to enrol in the CIH Level 2 Certificate in Housing Practice. The course is open to anyone interested in gaining a foundational understanding of housing.

Learners will cover four core modules:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Professional Development in Housing
  • Assets, Repairs, and Maintenance

These topics provide a well-rounded introduction to the housing sector, focusing on practical skills and knowledge that learners can apply directly in their roles.

The qualification is typically completed within 4 months, depending on the learner’s pace and availability to complete assignments.

Yes, this is a CIH-accredited qualification that is widely recognised across the housing sector. 

The course focuses on practical learning that can be applied directly in housing roles. While there are no formal work placement requirements, learners are encouraged to reflect on their real-life housing experiences to complete their assignments.

Yes, Kingdom Academy offers in-house cohorts for organisations that wish to enrol multiple employees. This option can be tailored to meet the specific needs of the organisation.

After completing the Level 2 qualification, learners can progress to:

  • CIH Level 3 Certificate in Housing Practice
  • Level 3 Housing/Property Management Apprenticeship
  • Housing-related roles within the sector

These progression routes can help learners build their careers and gain more advanced knowledge in housing.

To apply for the course or learn more about upcoming start dates, please click the enrol button or  complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.

Ready To Enrol?

To apply for the course or learn more about upcoming start dates, complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.