Housing & Property Management

Level 2 Housing And Property Management Assistant Apprenticeship

Including an embedded CIH Level 2 Certificate in Housing

A comprehensive entry-level programme designed to equip housing assistants with the essential knowledge, skills, and behaviours to create and sustain successful tenancies across both social and private housing sectors.

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Unlock Opportunities in Housing with the Level 2 Housing And Property Management Assistant Apprenticeship

Earn your qualification with confidence through Kingdom Academy’s expert-led programme

The Level 2 Housing and Property Management Assistant Apprenticeship is designed to develop the essential skills and knowledge required for entry-level housing roles. It equips learners with the tools to provide administrative support, manage tenant relationships, and contribute to the success of housing services in both social and private sectors.

This programme is ideal for individuals starting their careers in housing or those looking to upskill into housing-related roles. It offers a structured pathway to build a strong foundation in housing practices, improve customer service, and gain a deeper understanding of the housing sector, helping learners to progress confidently in their roles and contribute to thriving communities.

Key benefits of the programme include:

  • Completion in 15 months including Apprenticeship Assessment
  • Structured off-the-job training blended with practical in-role coaching
  • Led by experienced housing professionals
  • Practical learning tailored to real-world housing roles
  • Achievement rates exceeding the national average

Why You Should Choose
Kingdom Academy...

Fast-track your career. Build your expertise. Make a difference with Kingdom Academy.

Who Is This Programme For?

This apprenticeship is ideal for individuals working in housing-related roles, including customer service assistants, lettings assistants, and neighbourhood assistants. It is designed to help professionals develop core administrative and customer service skills essential to supporting tenants and managing housing services.

Participants will learn how to handle tenancy queries, assist with repairs and maintenance, and contribute to the overall management of housing provision. Whether new to the housing sector or looking to formalise existing experience with a recognised qualification, this course provides a valuable opportunity for learners to enhance their skills and progress in their housing career.

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Your Learning Journey...

Stage One

Eligibility & Enrolment

Your learning journey begins with enrolment and induction. This stage is designed to ensure you’re fully prepared to start your apprenticeship with confidence. You’ll be introduced to the course structure, key milestones, and the support available throughout your journey. Your dedicated Kingdom Academy mentor will guide you through the induction, helping you set clear expectations for your learning experience.

📋 What to Expect:

  • Course introduction and overview
  • Explanation of apprenticeship standards and expectations
  • Introduction to your mentor and learning resources

🔑 Key Outcome: You’ll have a clear understanding of your learning journey and feel fully prepared to begin.

Stage One

Stage Two

Setting Your Personal Learning Goals

Once enrolled, you’ll reflect on your current working experience to set personal learning goals. This helps tailor your apprenticeship to your unique needs and career aspirations. Your mentor will work with you to identify areas for development and ensure your learning is relevant to your day-to-day role.

📋 What to Expect:

  • Self-assessment of current skills and experience
  • Goal-setting session with your mentor
  • Creation of a personalised learning plan

🔑 Key Outcome: You’ll have a clear focus on what you want to achieve and how the apprenticeship will support your career growth.

Stage Two

Stage Three

Core Learning (Workshops & Tutorials)

Learners will take part in interactive workshops covering key housing topics such as customer service, housing organisations, professional development, and repairs and maintenance. These sessions are delivered virtually via Microsoft Teams, with options for in-person workshops for larger cohorts.

📋 Key Topics Covered:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Professional Development in Housing
  • Assets, Repairs, and Maintenance

🔑 Key Outcome: Learners will gain essential housing knowledge and practical skills they can apply directly in their roles.

Stage Three

Stage Four

Practical Application in the Workplace

As you progress through the apprenticeship, you’ll apply your learning in the workplace. This stage is about putting theory into practice — managing real-life projects, solving workplace challenges, and leading your team with confidence. You’ll receive ongoing feedback and support to help refine your approach.

📋 What to Expect:

  • Applying new skills to real workplace scenarios
  • Managing team projects and improving processes
  • Receiving feedback from your mentor and colleagues

🔑 Key Outcome: You’ll build confidence in your leadership abilities and see the real-world impact of your learning.

Stage Four

Stage Five

Portfolio Development

Throughout the apprenticeship, you’ll develop a portfolio of evidence that demonstrates your competency against the apprenticeship standards. This portfolio will include real-life examples of your work, reflective logs, and assignments. Your mentor will provide guidance on what to include to ensure your portfolio meets the assessment requirements.

📋 What to Expect:

  • Collecting evidence of your knowledge, skills, and behaviours
  • Documenting practical achievements and progress
  • Receiving feedback and support from your mentor

🔑 Key Outcome: You’ll have a comprehensive portfolio that showcases your leadership skills and professional growth.

Stage Five

Stage Six

Progress Reviews & Mentoring

Regular progress reviews are a key part of your learning journey. These one-to-one sessions with your Kingdom Academy mentor will help you stay on track and ensure you’re progressing towards your goals. Your mentor will provide personalised support, addressing any challenges you may face and helping you make the most of your apprenticeship.

📋 What to Expect:

  • Regular one-to-one sessions with your mentor
  • Reviewing your progress and setting next steps
  • Personalised advice and support to overcome challenges

🔑 Key Outcome: You’ll feel fully supported throughout your learning journey, with clear guidance to help you succeed.

Stage Six

Stage Seven

Gateway to End Point Assessment (Apprenticeship Assessment)

To progress through the Gateway to End Point Assessment (Apprenticeship Assessment), learners must demonstrate they meet all the requirements of the apprenticeship. This includes completing their portfolio of evidence and case study, which should reflect their role and add value to their organisation.

📋 Gateway Requirements:

  • Successfully complete a CIH Level 2 qualification (recommended but not mandatory)
  • Achieve Level 1 Functional Skills in Maths and English
  • Evidence of assessment of Level 2 Functional Skills in Maths and English
  • Complete and submit a Portfolio of Evidence showcasing their knowledge, skills, and behaviours
  • Complete a Work-Based Case Study relevant to their job role
  • Obtain confirmation from their Kingdom Academy Apprenticeship Training Co-ordinator (ATC) and their employer that their portfolio and case study meet the required standards

Once these requirements are met, Kingdom Academy will submit the learner’s details to the End Point Assessment Organisation (EPAO) for approval to proceed to the Apprenticeship Assessment.

🔑 Key Outcome: Learners will be fully prepared to undertake their final assessment with confidence.

Stage Seven

Stage Eight

End Point Assessment (Apprenticeship Assessment)

The End Point Assessment consists of three elements:

  1. Work-Based Case Study – Assessed by an independent assessor
  2. Portfolio Review – Evidence of competency across the apprenticeship standards
  3. Professional Discussion – A 45-minute discussion with an Apprenticeship Assessment panel to reflect on the learner’s journey and achievements

📋 What to Expect:

  • Presenting a work-based case study
  • Discussing their portfolio with the panel
  • Receiving a final grade from the assessment

🔑 Key Outcome: Successfully completing the Apprenticeship Assessment to achieve the Level 2 Housing and Property Management Assistant Apprenticeship.

Stage Eight

Stage Nine

Achievement & Progression

Upon passing the End Point Assessment, learners will be awarded the Level 2 Housing and Property Management Assistant Apprenticeship Including an embedded CIH Level 2 Certificate in Housing. They will have the opportunity to progress into higher-level roles or pursue further qualifications in housing.

📋 What to Expect:

  • Receiving an official qualification
  • Exploring progression routes within the housing sector
  • Reflecting on achievements and celebrating success

🔑 Key Outcome: Learners will have a recognised qualification to support their career growth and future opportunities in housing.

Stage Nine
Level 2 Housing/Property Management Assistant Apprenticeship

Kickstart your housing career - learn the skills to support tenants and manage successful housing services.

Delivered through a series of interactive workshops and practical sessions, the Level 2 Housing/Property Management Assistant Apprenticeship provides a comprehensive mix of essential housing knowledge, customer service skills, and administrative practices. Designed for individuals starting their careers in housing or looking to upskill, the programme ensures learners gain the expertise needed to support tenants and manage housing services effectively.

The workshops cover a wide range of core topics, including housing provision, customer service, repairs, and professional development. Led by experienced trainers, each session focuses on real-world housing scenarios, encouraging learners to apply their knowledge directly to their roles, solve workplace challenges, and deliver high-quality support to tenants and residents.

The Core Workshops Include...

  1. Housing Provision and Housing Organisations
    Learn about the different types of housing provision, key organisations in the sector, and their roles in managing properties and tenancies.

  2. Customer Service for Housing
    Understand the importance of providing excellent customer service in housing roles, including handling enquiries, resolving issues, and supporting tenants.

  3. Professional Development in Housing
    Develop the skills needed to succeed in housing roles, including time management, personal effectiveness, and professional growth.

  4. Assets, Repairs, and Maintenance
    Gain an understanding of property assets, repairs processes, and how to manage maintenance requests to ensure tenant satisfaction.

Testimonials

Improved My Communication Skills...

"Completing my apprenticeship has given me so much confidence and improved my communication skills. It has given me the courage and the knowledge to apply and successfully get a permanent position in my current organisation."
Zhané Blair
2024

Essential Information

All the important information you need to move forward with confidence.

The Level 2 Housing/Property Management Assistant Apprenticeship is an entry-level programme that equips learners with the knowledge and skills needed to provide essential administrative and customer service support in housing roles. It covers areas such as tenancy management, customer service, repairs, and housing provision in both social and private housing sectors.

This programme is ideal for individuals working in housing-related roles, including Housing Assistants, Lettings Assistants, Repairs Assistants, Customer Services Assistants, and Neighbourhood Assistants. It is suitable for those starting their housing career or looking to upskill in housing-related administrative roles.

The apprenticeship is delivered through a blended learning approach, combining interactive workshops, one-to-one mentoring, and practical application in the workplace. Learners will also complete off-the-job training through e-learning modules, projects, and assignments, with regular progress reviews by a Kingdom Academy mentor.

Learners will cover a range of essential housing topics, including:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Professional Development in Housing
  • Assets, Repairs, and Maintenance

These workshops provide practical tools and insights that learners can apply directly in their roles.

The apprenticeship typically takes 12-13 months to complete the practical training, followed by a 3-month assessment period. However, the exact duration may vary based on the learner’s prior experience and contracted working hours.

No formal qualifications are required to enrol in this programme.

The End Point Assessment is the final stage of the apprenticeship, where learners demonstrate their competency to an independent assessor. The Apprenticeship Assessment consists of:

  • A Work-Based Case Study assessed by the End Point Assessment Organisation (EPAO)
  • A Portfolio of Evidence demonstrating the learner’s knowledge, skills, and behaviours
  • A 45-minute Professional Discussion with an Apprenticeship Assessment panel to reflect on the learner’s journey and achievements

Learners will be required to complete a portfolio of evidence and a work-based case study. Practical application in the workplace is essential to build the required knowledge, skills, and behaviours for the Apprenticeship Assessment.

Learners will have access to a dedicated mentor throughout their apprenticeship. Mentors provide personalised guidance, progress reviews, and feedback to help learners stay on track. Additionally, learners will benefit from interactive workshops, e-learning resources, and 1:1 tutorials to enhance their learning experience.

Yes! The course is available for both individual learners and closed cohorts for organisations. A minimum of 10 delegates is required to run a closed cohort, which allows for tailored delivery to meet the specific needs of the organisation.

Upon successfully completing the apprenticeship and passing the Apprenticeship Assessment, learners will achieve the Level 2 Housing/Property Management Assistant Apprenticeship. Additionally, learners may pursue a CIH Level 2 qualification in Housing Practice, which is highly recommended to complement the apprenticeship.

Learners can progress to the Level 3 Housing/Property Management Apprenticeship or further housing-related qualifications, enabling them to take on more advanced roles such as Housing Officer or Neighbourhood Manager.

To apply for the course or learn more about upcoming start dates, please complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.

Ready To Enrol?

To apply for the course or learn more about upcoming start dates, complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.