Housing & Property Management

Level 3 Housing and Property Management Apprenticeship

Including an embedded CIH Level 3 Certificate in Housing Practice

An in-depth programme tailored to develop housing professionals who can confidently manage tenancies, tackle community challenges, and drive positive change within both social and private housing sectors.

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Advance Your Career in Housing with the Level 3 Housing and Property Management Apprenticeship

Earn your qualification with confidence through Kingdom Academy’s expert-led programme

The Level 3 Housing and Property Management Apprenticeship is designed to develop the skills and knowledge required for housing professionals to deliver high-quality services, manage tenancies, and support sustainable communities. It equips learners with the tools to handle tenancy agreements, rental income management, anti-social behaviour cases, and customer engagement.

This programme is ideal for housing officers, income management officers, and those working in specialist areas of housing. It offers a structured pathway to deepen their understanding of housing policies, legal frameworks, and community involvement, enabling them to take proactive responsibility in delivering housing services and improving tenant experiences.

Key benefits of the programme include:

  • Completion in 17 months including Apprenticeship Assessment
  • Structured off-the-job training blended with practical in-role coaching
  • Led by experienced housing professionals
  • Practical learning tailored to real-world housing roles
  • Achievement rates exceeding the national average

Why You Should Choose
Kingdom Academy...

Fast-track your career. Build your expertise. Make a difference with Kingdom Academy.

Who Is This Programme For?

This apprenticeship is ideal for individuals working in housing-related roles, including housing officers, income management officers, and neighbourhood officers. It is designed to help professionals develop core housing management skills essential to supporting tenants, managing tenancies, and ensuring compliance with housing policies.

Participants will learn how to manage tenancy agreements, handle rental income, address anti-social behaviour, and deliver effective customer service. Whether stepping into a housing officer role or looking to formalise existing experience with a recognised qualification, this course provides a valuable opportunity for learners to enhance their expertise and advance their housing career.

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Your Learning Journey...

Stage One

Eligibility & Enrolment

Your learning journey begins with enrolment and induction. This stage is designed to ensure you’re fully prepared to start your apprenticeship with confidence. You’ll be introduced to the course structure, key milestones, and the support available throughout your journey. Your dedicated Kingdom Academy mentor will guide you through the induction, helping you set clear expectations for your learning experience.

📋 What to Expect:

  • Course introduction and overview
  • Explanation of apprenticeship standards and expectations
  • Introduction to your mentor and learning resources

🔑 Key Outcome: You’ll have a clear understanding of your learning journey and feel fully prepared to begin.

Stage One

Stage Two

Setting Your Personal Learning Goals

Once enrolled, you’ll reflect on your current working experience to set personal learning goals. This helps tailor your apprenticeship to your unique needs and career aspirations. Your mentor will work with you to identify areas for development and ensure your learning is relevant to your day-to-day role.

📋 What to Expect:

  • Self-assessment of current skills and experience
  • Goal-setting session with your mentor
  • Creation of a personalised learning plan

🔑 Key Outcome: You’ll have a clear focus on what you want to achieve and how the apprenticeship will support your career growth.

Stage Two

Stage Three

Core Learning (Workshops & Tutorials)

Learners will take part in interactive workshops covering essential housing topics such as tenancy management, legal frameworks, rental income, and customer engagement. These sessions are delivered virtually via Microsoft Teams, with the option of face-to-face workshops for larger cohorts.

📋 Key Topics Covered:

  • Professional Practice Skills for Housing
  • Delivery of Housing Services
  • The Housing System
  • Involving Housing Service Users
  • The Legal Framework of Housing
  • Occupancy Tenure and Lettings
  • Dealing with Anti-Social Behaviour
  • Rental Income Management

🔑 Key Outcome: You will gain essential housing knowledge and practical skills to manage tenancies and support communities effectively.

Stage Three

Stage Four

Practical Application in the Workplace

Throughout the apprenticeship, learners will apply their new knowledge and skills to real-life housing scenarios. This stage focuses on hands-on learning, helping apprentices to manage tenancy agreements, handle tenant enquiries, and support housing services.

📋 What to Expect:

  • Applying new skills to workplace tasks
  • Managing tenancy agreements and rental income
  • Handling anti-social behaviour cases and tenant issues
  • Receiving feedback from mentors and colleagues

🔑 Key Outcome: You will develop confidence in your housing role and see the impact of your learning in day-to-day tasks.

Stage Four

Stage Five

Portfolio Development

Throughout the apprenticeship, you’ll develop a portfolio of evidence that demonstrates your competency against the apprenticeship standards. This portfolio will include real-life examples of your work, reflective logs, and assignments. Your mentor will provide guidance on what to include to ensure your portfolio meets the assessment requirements.

📋 What to Expect:

  • Collecting evidence of your knowledge, skills, and behaviours
  • Documenting practical achievements and progress
  • Receiving feedback and support from your mentor

🔑 Key Outcome: You’ll have a comprehensive portfolio that showcases your leadership skills and professional growth.

Stage Five

Stage Six

Progress Reviews & Mentoring

Regular progress reviews are a key part of your learning journey. These one-to-one sessions with your Kingdom Academy mentor will help you stay on track and ensure you’re progressing towards your goals. Your mentor will provide personalised support, addressing any challenges you may face and helping you make the most of your apprenticeship.

📋 What to Expect:

  • Regular one-to-one sessions with your mentor
  • Reviewing your progress and setting next steps
  • Personalised advice and support to overcome challenges

🔑 Key Outcome: You’ll feel fully supported throughout your learning journey, with clear guidance to help you succeed.

Stage Six

Stage Seven

Gateway to End Point Assessment (Apprenticeship Assessment)

Once learners have completed their portfolio and project, they will progress to the Gateway stage. At this point, their employer and mentor will confirm they are ready to undertake the End Point Assessment (Apprenticeship Assessment).

📋 Gateway Requirements:

  • Completion of the CIH Level 3 qualification (recommended but not mandatory)
  • Evidence of assessment of Level 2 Functional Skills in Maths and English
  • Submission of a Portfolio of Evidence
  • Completion of a Work-Based Project relevant to the learner’s role

🔑 Key Outcome: You will be fully prepared to undertake your final assessment with confidence.

Stage Seven

Stage Eight

End Point Assessment (Apprenticeship Assessment)

The End Point Assessment consists of three key elements:

  1. Work-Based Project – Assessed by an independent End Point Assessment Organisation (EPAO)
  2. Portfolio Review – Demonstrating competency across the apprenticeship standards
  3. Professional Discussion – A 45-minute discussion with an Apprenticeship Assessment panel to reflect on your apprenticeship journey

📋 What to Expect:

  • Presenting your project and portfolio to an independent assessor
  • Engaging in a professional discussion to demonstrate your knowledge and skills
  • Receiving your final grade from the assessment

🔑 Key Outcome: You will successfully complete the Apprenticeship Assessment and achieve your Level 3 Housing and Property Management Apprenticeship.

Stage Eight

Stage Nine

Achievement & Progression

Upon passing the End Point Assessment, learners will be awarded the Level 3 Housing and Property Management Apprenticeship Including an embedded CIH Level 3 Certificate in Housing Practice. They will also have the opportunity to progress to higher-level roles and further qualifications in housing.

📋 What to Expect:

  • Receiving your official qualification
  • Celebrating your achievement
  • Exploring progression routes within the housing sector

🔑 Key Outcome: You will have a recognised qualification that supports your career growth and future opportunities in housing.

Stage Nine
Level 3 Housing/Property Management Apprenticeship

Progress your housing career - learn the skills to support tenants and manage successful housing services.

Delivered through a series of interactive workshops and practical sessions, the Level 3 Housing and Property Management Apprenticeship provides a comprehensive blend of housing management knowledge, tenancy handling skills, and community engagement practices. Designed for housing professionals looking to advance their careers or gain specialist knowledge, the programme equips learners to manage tenancies, handle rental income, and address anti-social behaviour effectively.

The workshops cover a wide range of core topics, including tenancy management, legal frameworks, rental income, and customer service. Led by experienced trainers, each session focuses on real-world housing scenarios, helping learners apply their knowledge directly in their roles, solve complex challenges, and deliver positive outcomes for tenants and communities.

The Core Workshops Include...

  1. Professional Practice Skills for Housing
    Develop the skills required to deliver housing services efficiently and professionally, focusing on time management, personal effectiveness, and problem-solving.

  2. Delivery of Housing Services
    Gain a deeper understanding of how housing services are delivered and learn how to manage tenancies, handle complaints, and ensure tenant satisfaction.

  3. The Housing System
    Learn about the structure of housing organisations, housing policies, and the legislative framework that underpins housing services in the UK.

  4. Involving Housing Service Users
    Understand how to engage with tenants and residents effectively, promoting community involvement and fostering positive relationships.

  5. The Legal Framework of Housing
    Explore the laws and regulations governing housing, tenancy agreements, and landlord responsibilities.

  6. Occupancy Tenure and Lettings
    Learn how to manage tenancy agreements, including lettings processes and ensuring compliance with legal and organisational policies.

  7. Dealing with Anti-Social Behaviour (ASB)
    Develop skills to manage and resolve anti-social behaviour cases, ensuring a safe and supportive community environment.

  8. Rental Income Management
    Understand the principles of rental income management, including setting rent levels, handling arrears, and supporting tenants to maintain payments.

Testimonials

Opened Many Doors For Me!

"I couldn't have got through the qualification without support and encouragement from Angela Freeman. Angela is clear in what she says, gives clear guidance, and interacts with students. Angela is a true asset to Kingdom Academy and is amazing at her job.

Now I have completed this, it has opened many doors for me. It took a lot for me to study for this as I didn't want to do it in the first place. But I'm so glad I did, and I can't wait to see what my future holds."
Leanne Scholes
2024

Essential Information

All the important information you need to move forward with confidence.

The Level 3 Housing/Property Management Apprenticeship is a comprehensive programme designed to develop the skills and knowledge needed to manage tenancies, handle tenant enquiries, and deliver housing services across both social and private housing sectors. It covers areas such as legal frameworks, tenancy agreements, rental income, and anti-social behaviour management.

This programme is ideal for individuals working in housing-related roles such as:

  • Neighbourhood Housing Officer
  • Income Management Officer
  • Anti-Social Behaviour (ASB) Officer
  • Housing Officer

It’s suitable for those stepping into housing officer roles or professionals looking to specialise in particular areas of housing services.

The apprenticeship is delivered through a blended learning approach, combining interactive workshops, one-to-one mentoring, and practical application in the workplace. Learners will also complete off-the-job training through e-learning modules, projects, and assignments, with regular progress reviews by a Kingdom Academy mentor.

Learners will cover a range of essential housing topics, including:

  • Professional Practice Skills for Housing
  • Delivery of Housing Services
  • The Housing System
  • Involving Housing Service Users
  • Legal Framework of Housing
  • Occupancy Tenure and Lettings
  • Dealing with Anti-Social Behaviour
  • Rental Income Management

The apprenticeship typically takes 17 months to complete, with 14 months of learning and development followed by a 3-month Apprenticeship Assessment period.

There are no prior qualifications required to enrol in the apprenticeship.

The End Point Assessment is the final stage of the apprenticeship, where learners demonstrate their competency to an independent assessor. The Apprenticeship Assessment consists of:

  • A Work-Based Project assessed by the End Point Assessment Organisation (EPAO)
  • A Portfolio of Evidence showcasing the learner’s knowledge, skills, and behaviours
  • A 45-minute Professional Discussion with an Apprenticeship Assessment panel

Learners will be required to complete a portfolio of evidence and a work-based case study. Practical application in the workplace is essential to build the required knowledge, skills, and behaviours for the Apprenticeship Assessment.

Learners will have access to a dedicated mentor throughout their apprenticeship. Mentors provide personalised guidance, progress reviews, and feedback to help learners stay on track. Additionally, learners will benefit from interactive workshops, e-learning resources, and 1:1 tutorials to enhance their learning experience.

Yes! The course is available for both individual learners and closed cohorts for organisations. A minimum of 10 delegates is required to run a closed cohort, which allows for tailored delivery to meet the specific needs of the organisation.

Upon successfully completing the apprenticeship and passing the Apprenticeship Assessment, learners will achieve the Level 3 Housing/Property Management Apprenticeship. Additionally, learners may pursue a CIH Level 3 qualification in Housing Practice, which is highly recommended to complement the apprenticeship.

After completing the Level 3 apprenticeship, learners can progress to more advanced roles, such as:

  • Senior Housing Officer
  • Neighbourhood Manager
  • Income Manager

They may also pursue further qualifications, including the Level 4 Housing qualification or Level 5 Operations/Departmental Manager Apprenticeship.

To apply for the course or learn more about upcoming start dates, please complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.

Ready To Enrol?

To apply for the course or learn more about upcoming start dates, complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.