Housing & Property Management

Level 4 Senior Housing & Property Management Apprenticeship

Including an embedded CIH Level 4 Certificate in Housing

A comprehensive programme that equips senior housing professionals with the skills to manage teams, drive housing services, and improve community outcomes.

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Advance to Senior Roles with the Level 4 Senior Housing & Property Management Apprenticeship

Earn your qualification with confidence through Kingdom Academy’s expert-led programme

The Level 4 Senior Housing & Property Management Apprenticeship is designed to develop the advanced skills and knowledge needed to manage housing services, lead teams, and drive organisational improvements. It equips learners to handle complex tenancy issues, manage housing assets, oversee resident involvement, and ensure compliance with housing laws and policies.

This programme is ideal for senior housing officers, housing managers, and those aspiring to take on leadership roles within the sector. It offers a structured pathway to strengthen their understanding of housing finance, legal frameworks, and strategic service delivery, enabling them to take a proactive approach to managing teams and improving community outcomes.

Key benefits of the programme include:

  • Completion in 20 months including Apprenticeship Assessment
  • Structured off-the-job training blended with practical in-role coaching
  • Led by experienced housing professionals
  • Practical learning tailored to real-world housing roles
  • Achievement rates exceeding the national average

Why You Should Choose
Kingdom Academy...

Fast-track your career. Build your expertise. Make a difference with Kingdom Academy.

Who Is This Programme For?

This apprenticeship is ideal for individuals in senior housing roles, including senior housing officers, housing managers, and asset managers. It is designed to help professionals build advanced leadership and management skills essential for overseeing housing services, managing teams, and ensuring compliance with legal and organisational policies.

Participants will learn how to manage complex tenancy issues, oversee housing finance, lead resident engagement, and navigate housing law. Whether advancing into a leadership role or looking to formalise existing experience with a recognised qualification, this course provides a valuable opportunity for learners to enhance their expertise and drive positive change in their organisations.

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Your Learning Journey...

Stage One

Eligibility & Enrolment

Your learning journey begins with enrolment and induction. This stage is designed to ensure you’re fully prepared to start your apprenticeship with confidence. You’ll be introduced to the course structure, key milestones, and the support available throughout your journey. Your dedicated Kingdom Academy mentor will guide you through the induction, helping you set clear expectations for your learning experience.

📋 What to Expect:

  • Course introduction and overview
  • Explanation of apprenticeship standards and expectations
  • Introduction to your mentor and learning resources

🔑 Key Outcome: You’ll have a clear understanding of your learning journey and feel fully prepared to begin.

Stage One

Stage Two

Setting Your Personal Learning Goals

Once enrolled, you’ll reflect on your current leadership experience to set personal learning goals. This helps tailor your apprenticeship to your unique needs and career aspirations. Your mentor will work with you to identify areas for development and ensure your learning is relevant to your day-to-day role.

📋 What to Expect:

  • Self-assessment of current skills and experience
  • Goal-setting session with your mentor
  • Creation of a personalised learning plan

🔑 Key Outcome: You’ll have a clear focus on what you want to achieve and how the apprenticeship will support your career growth.

Stage Two

Stage Three

Core Learning (Workshops & Tutorials)

Learners will participate in interactive workshops covering core topics such as housing policy, finance, legal frameworks, and team management. These sessions are delivered virtually via Microsoft Teams, with the option for in-house workshops for larger cohorts.

📋 Key Topics Covered:

  • Professionalism in Housing
  • Legislation & Regulation
  • Organisational Background Information & Business Planning
  • Assets
  • Customers & Stakeholders
  • Range of Services
  • Context
  • Organisational Policies
  • Customer Service
  • Communication, Influencing & Negotiating
  • Collaborative Working & Project Planning
  • Respond to Vulnerability
  • Information Collection & Sharing
  • Financial Management
  • Performance & Project Management
  • People Management
  • Decision Making & Prioritising
  • Tools & Equipment

🔑 Key Outcome: Learners will gain essential knowledge to manage housing services and lead teams effectively.

Stage Three

Stage Four

Practical Application in the Workplace

Throughout the apprenticeship, learners will apply their knowledge directly in the workplace. This stage focuses on managing real-life housing scenarios, leading teams, and implementing policies.

📋 What to Expect:

  • Applying new skills to manage tenancies, handle tenant issues, and oversee housing services
  • Leading projects and managing team performance
  • Receiving feedback from mentors and colleagues

🔑 Key Outcome: Learners will develop confidence in managing housing services and see the impact of their learning in their roles.

Stage Four

Stage Five

Portfolio Development

Throughout the apprenticeship, you’ll develop a portfolio of evidence that demonstrates your competency against the apprenticeship standards. This portfolio will include real-life examples of your work, reflective logs, and assignments. Your mentor will provide guidance on what to include to ensure your portfolio meets the assessment requirements.

📋 What to Expect:

  • Collecting evidence of your knowledge, skills, and behaviours
  • Documenting practical achievements and progress
  • Receiving feedback and support from your mentor

🔑 Key Outcome: You’ll have a comprehensive portfolio that showcases your leadership skills and professional growth.

Stage Five

Stage Six

Progress Reviews & Mentoring

Regular progress reviews are a key part of your learning journey. These one-to-one sessions with your Kingdom Academy mentor will help you stay on track and ensure you’re progressing towards your goals. Your mentor will provide personalised support, addressing any challenges you may face and helping you make the most of your apprenticeship.

📋 What to Expect:

  • Regular one-to-one sessions with your mentor
  • Reviewing your progress and setting next steps
  • Personalised advice and support to overcome challenges

🔑 Key Outcome: You’ll feel fully supported throughout your learning journey, with clear guidance to help you succeed.

Stage Six

Stage Seven

Gateway to End Point Assessment (Apprenticeship Assessment)

Once learners have met all the requirements, they will progress to the Gateway stage. This involves confirming that their portfolio of evidence and work-based project meet the required standards.

📋 Gateway Requirements:

  • Completion of the CIH Level 4 qualification (recommended but not mandatory)
  • Evidence of assessment of Level 2 Functional Skills in Maths and Englishh
  • Submission of a Portfolio of Evidence
  • Completion of a Work-Based Project

🔑 Key Outcome: Learners will be fully prepared to undertake their final assessment with confidence.

Stage Seven

Stage Eight

End Point Assessment (Apprenticeship Assessment)

The End Point Assessment is the final stage of the apprenticeship, where learners demonstrate their knowledge, skills, and behaviours to an independent assessor.

📋 Apprenticeship Assessment Components:

  1. Work-Based Project – Assessed by an independent End Point Assessment Organisation (EPAO)
  2. Portfolio Review – Demonstrating competency across the apprenticeship standards
  3. Professional Discussion – A structured discussion with the assessment panel

🔑 Key Outcome: Successfully completing the Apprenticeship Assessment and achieving the Level 4 Senior Housing & Property Management Apprenticeship.

Stage Eight

Stage Nine

Achievement & Progression

Upon successfully passing the End Point Assessment, learners will receive their Level 4 Senior Housing & Property Management Apprenticeship qualification including an embedded CIH Level 4 Certificate in Housing. They will also have the opportunity to progress into higher-level roles or further qualifications.

📋 What to Expect:

  • Receiving an official qualification
  • Exploring further career progression routes
  • Celebrating your achievement

🔑 Key Outcome: Learners will have a recognised qualification that supports their career growth and leadership potential within the housing sector.

Stage Nine
Level 4 Senior Housing & Property Management Apprenticeship.

Empower housing professionals to lead teams, manage services, and drive community impact.

Delivered through a series of interactive workshops and practical sessions, the Level 4 Senior Housing & Property Management Apprenticeship offers a comprehensive blend of advanced housing management knowledge, leadership skills, and strategic service delivery practices. Designed for experienced housing professionals and aspiring leaders, the programme equips learners to manage teams, oversee housing services, and address complex tenancy and community challenges.

The workshops cover a wide range of core topics, including housing law, finance, customer engagement, and team management. Led by experienced trainers, each session focuses on real-world scenarios, enabling learners to apply their knowledge in the workplace, lead with confidence, and drive positive outcomes for tenants and communities.

The Core Workshops Include...

Professionalism in Housing

Develop knowledge of how to consistently demonstrating integrity, accountability, and respectful communication to foster trust and ensure high-quality service for residents and stakeholders.

Housing Law & Regulation

Build your knowledge of housing law and regulation to ensure compliance with legal requirements, including fair housing practices, tenancy laws, and health and safety standards, to protect both residents and property managers.

Organisational Background Information & Business Planning

Understand how organisational background information and business planning is essential for aligning property management practices with the organisation’s goals, values, and long-term strategic objectives.

Assets

Advance your knowledge of assets including understanding the management, maintenance, and value of properties and facilities to ensure their long-term functionality, safety, and financial sustainability.

 

Customers & Stakeholders

Improve your understanding of customer and stakeholders involvement through recognising their diverse needs and expectations to build positive relationships, enhance resident satisfaction, and support effective service delivery.

Range of Services

Extend your knowledge of the range of services your organisation and others facilitate, including understanding the various support, maintenance, and care options available to residents, ensuring comprehensive and responsive service delivery in senior housing settings.

Context

Deepen your understanding of context by being aware of the social, economic, and policy environments that influence senior housing and property management, enabling informed decision-making and responsive service provision.

Organisational Policies

Expand your knowledge of your organisational policies, and understand how they are essential for ensuring consistent practice, regulatory compliance, and alignment with the organisation’s values and operational standards in senior housing and property management.

Testimonials

Completing This Apprenticeship Boosted My Skills...

"Completing this apprenticeship, boosted my skills, my confidence and abilities to achieve more in my role. My manager also agreed to roll out my project which I will oversee which I am really happy about. It also gave the assurance that I really want a career in housing and placed me in the right track.

Gina our Lead Tutor- Thank you for being an amazing tutor, you made it fun where you could, you were always so supportive and encouraging and I'll forever appreciate it. I truly enjoyed the course but I truly wouldn't have made it without you, especially with all that I was juggling last year. Ruth our course leader- Thank you for everything, your patience and support throughout the course, some subjects were heavy but you always found a way to make it interactive."
Maite Boulet Ngando
2024

Essential Information

All the important information you need to move forward with confidence.

The Level 4 Senior Housing & Property Management Apprenticeship is a leadership-focused programme designed to develop the skills and knowledge required to manage housing services, lead teams, and deliver strategic improvements within housing organisations. The course covers key areas such as housing law, finance, customer engagement, and community involvement.

This programme is ideal for professionals in senior housing roles or those looking to step into leadership positions. Suitable job titles include:

  • Senior Housing Officer
  • Housing Manager
  • Assets Manager
  • Resident Involvement Manager

It is also suitable for those managing teams or overseeing key housing services in both the public and private sectors.

The apprenticeship is delivered through a blended learning approach, combining interactive workshops, one-to-one mentoring, and practical application in the workplace. Learners will also complete off-the-job training through e-learning modules, projects, and assignments, with regular progress reviews by a Kingdom Academy mentor.

The apprenticeship covers a wide range of essential topics, including:

  • Professionalism in Housing
  • Housing Law & Regulation
  • Organisational Background Information & Business Planning
  • Assets
  • Customers & Stakeholders
  • Range of Services
  • Context
  • Organisational Policies

These modules are designed to help learners develop leadership skills, navigate housing regulations, and improve service delivery within their organisations.

The apprenticeship typically takes 20 months to complete, with 17 months of learning and development followed by a 3-month Apprenticeship Assessment period.

There are no prior qualifications are required to enrol in the apprenticeship.

The End Point Assessment is the final stage of the apprenticeship, where learners demonstrate their competency to an independent assessor. The Apprenticeship Assessment consists of:

  • A Work-Based Project assessed by the End Point Assessment Organisation (EPAO)
  • A Portfolio of Evidence showcasing the learner’s knowledge, skills, and behaviours
  • A 45-minute Professional Discussion with an Apprenticeship Assessment panel

Learners must complete a work-based project and compile a portfolio of evidence that demonstrates their practical knowledge and skills in managing housing services, leading teams, and handling tenant and community challenges.

Learners will receive ongoing support from a dedicated Apprenticeship Training Co-ordinator (ATC) at Kingdom Academy. The ATC will provide personalised mentoring, feedback, and advice to help learners succeed throughout their apprenticeship.

Yes! The course is available for both individual learners and closed cohorts for organisations. A minimum of 10 delegates is required to run a closed cohort, which allows for tailored delivery to meet the specific needs of the organisation.

Upon successfully completing the apprenticeship and passing the Apprenticeship Assessment, learners will achieve the Level 4 Senior Housing & Property Management Apprenticeship. Additionally, learners may pursue a CIH Level 4 qualification in Housing, which is highly recommended to complement the apprenticeship.

After completing the Level 4 apprenticeship, learners can progress to more senior roles, such as:

  • Housing Manager
  • Assets Manager
  • Neighbourhood Manager

They may also pursue further qualifications, including the Level 5 Operations Manager Apprenticeship or other leadership programmes.

To apply for the course or learn more about upcoming start dates, please complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.

Ready To Enrol?

To apply for the course or learn more about upcoming start dates, complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.