Chartered Institute Of Housing

CIH Level 3 Certificate in Housing Practice

A recognised qualification designed to provide housing professionals with the essential knowledge, skills, and confidence to deliver high-quality housing services, manage tenancies, and support communities.

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Advance Your Career with the CIH Level 3 Certificate in Housing Practice

Invest In Your Future With Kingdom Academy's Trusted Programmes with the Chartered Institute Of Housing

The CIH Level 3 Certificate in Housing Practice is a recognised qualification designed to provide housing professionals with the knowledge and skills to deliver high-quality housing services and support sustainable communities. This course is ideal for those already working in the housing sector or individuals looking to take on more responsibility and progress into management roles.

At Kingdom Academy, we deliver this programme through a practical, flexible learning approach that focuses on real-world application. Learners will develop essential skills in tenancy management, rental income, customer engagement, and addressing anti-social behaviour. Whether formalising existing experience or taking the next step in your career, this course equips you with the expertise needed to make a meaningful impact in housing services.

Individual Enrolment Investment: £1695 +VAT

For groups of 12 or more, we offer an exclusive in-house training programme tailored to your organisation’s needs. Get in touch to discuss your requirements and receive a tailored quotation.

Key benefits of the programme include:

  • Completion in just Ten months
  • Flexible roll-on, roll-off start dates
  • Delivered by subject matter experts with over 10 years of housing sector experience
  • Achievement rates exceeding the national average
  • A recognised qualification from the Chartered Institute of Housing (CIH)

Why You Should Choose
Kingdom Academy...

Fast-track your career. Build your expertise. Make a difference with Kingdom Academy.

Who Is This Programme For?

The CIH Level 3 Certificate in Housing Practice is a recognised qualification that provides housing professionals with essential knowledge and practical insights to enhance their expertise and advance their careers. This programme covers key areas such as tenancy management, housing law, customer engagement, and anti-social behaviour, ensuring learners are equipped to support tenants and deliver high-quality housing services.

The CIH Level 3 Certificate is designed for housing officers, neighbourhood officers, and customer service professionals who want to take on more responsibility in their roles. It is particularly suitable for individuals managing tenancies, rental income, and customer relationships. Accessible to those with or without prior housing qualifications, it offers a clear pathway to career progression, making it ideal for professionals looking to formalise their knowledge and make a greater impact within their organisations.

Your Learning Journey...

Stage One

Eligibility & Enrolment

Starting your journey right

  • Complete your enrolment process and receive all the necessary course materials.
  • Attend an induction session to understand the course structure, learning objectives, and assessment requirements.
  • Meet your dedicated Kingdom Academy tutor who will support you throughout the programme.

🔑 Key Outcome: Clear understanding of the programme and your pathway to success.

Stage One

Stage Two

Pre-Course Preparation

Setting yourself up for success

  • Access pre-course materials to familiarise yourself with key concepts.
  • Reflect on your current knowledge and experience to identify areas for development.
  • Set personal learning goals to maximise the impact of your studies.

🔑 Key Outcome: Prepared and ready to engage in your learning journey.

Stage Two

Stage Three

Core Learning Workshops

The core learning phase consists of interactive workshops and tutorials, covering key topics such as housing policies, tenancy management, rental income, and customer engagement. These sessions are delivered through a blend of virtual and in-person workshops.

📋 Key Topics Covered:

  • The Housing System
  • Professional Practice Skills for Housing
  • Occupancy, Tenure, and Lettings
  • Delivery of Housing Service
  • Involving Housing Service Users
  • The Legal Framework for Housing
  • Dealing with Anti-Social Behaviour in Housing
  • Rental Income Management

🔑 Key Outcome: Learners will gain practical knowledge and tools to deliver high-quality housing services and improve tenant experiences.

Stage Three

Stage Four

Application in Practice

Learners will be encouraged to apply their new knowledge directly to their roles. This stage focuses on translating theory into practice by managing real-life housing scenarios, supporting tenants, and contributing to service delivery.

📋 What to Expect:

  • Applying new skills to workplace tasks
  • Managing tenancy agreements, rental income, and tenant engagement
  • Receiving feedback from mentors and colleagues

🔑 Key Outcome: Learners will build confidence in their housing roles and see the real-world impact of their learning.

Stage Four

Stage Five

Assignments & Portfolio Development

Throughout the programme, learners will complete written assignments and build a portfolio of evidence to demonstrate their competency across the qualification standards.

📋 What to Expect:

  • Completing written assignments for each module
  • Collecting evidence of knowledge, skills, and behaviours
  • Documenting practical achievements and workplace applications

🔑 Key Outcome: Learners will have a comprehensive portfolio showcasing their housing expertise and readiness for assessment.

Stage Five

Stage Six

Progress Reviews & Mentoring

Regular progress reviews with a Kingdom Academy mentor ensure learners stay on track and meet key milestones. These one-to-one sessions provide personalised guidance and support.

📋 What to Expect:

  • Regular one-to-one meetings with a mentor
  • Reviewing progress and setting next steps
  • Addressing challenges and identifying solutions

🔑 Key Outcome: Learners will feel fully supported throughout their learning journey, with clear guidance to help them succeed.

Stage Six

Stage Seven

Final Submission & Qualification Award

Once learners have completed all assignments and their portfolio, they will make their final submission for review. Upon successful completion, they will be awarded the CIH Level 3 Certificate in Housing Practice.

📋 What to Expect:

  • Final submission of assignments and portfolio
  • Review by Kingdom Academy tutors
  • Official awarding of the qualification by the Chartered Institute of Housing (CIH)

🔑 Key Outcome: Learners will achieve a recognised qualification that supports career progression and further study opportunities within the housing sector.

Stage Seven

Stage Eight

Post-Completion & Progression

What’s next?

  • Celebrate your achievement and reflect on your learning journey.
  • Explore opportunities for further development, such as progression to additional leadership training.
  • Apply your new skills to continue driving positive change in your organisation and the housing sector.

🔑 Key Outcome: Continued personal and professional growth beyond the qualification.

Stage Eight
CIH Level 3 Certificate in Housing Practice

Accelerate your career in the housing sector by investing in your skills

Delivered through live workshops and practical assignments, the CIH Level 3 Certificate in Housing Practice provides learners with a deeper understanding of housing policies, tenancy management, and customer engagement. This course equips housing professionals with the tools to manage housing services effectively, handle complex tenancy issues, and improve tenant satisfaction.

The eight core modules include:

  • The Housing System
  • Professional Practice Skills for Housing
  • Delivery of Housing Service
  • Involving Housing Service Users
  • Occupancy, Tenure and Lettings
  • The Legal Framework for Housing
  • Dealing with Anti-Social Behaviour in Housing
  • Rental Income Management

These modules are designed to help learners build confidence in managing housing services, improve performance within their roles, and gain the knowledge required to advance their careers in the housing sector. The practical, real-world focus ensures learners can apply their learning directly to their day-to-day responsibilities, driving positive outcomes for tenants and communities.

Testimonials

Flourished in my line of work...

"I have seen development in my confidence and have flourished in my line of work, the support from Kingdom Academy is undeniable in the help to peruse and achieve this qualification. The courses have helped develop a broad understanding of housing and how all the modules tie in together.

My ATC Wendy Gray was outstanding her support and advice helped my development throughout my apprenticeship this was paired with Angela Freemans expertise and valuable critical feedback in order to reflect and analyse ways of improvement in my assignments and building my knowledge within each specified area.
Mitchell Sutcliffe
2024

Essential Information

All the important information you need to move forward with confidence.

The CIH Level 3 Certificate in Housing Practice is a recognised qualification that provides housing professionals with essential knowledge and practical skills to deliver high-quality housing services. It covers key areas such as tenancy management, customer engagement, rental income, and anti-social behaviour, helping learners take on more responsibility in their roles.

This course is ideal for individuals already working in housing roles or those looking to progress into more senior positions. It’s particularly suited for:

  • Housing Officers
  • Neighbourhood Officers
  • Income Officers
  • Resident Involvement Officers
  • Customer Service Officers

The qualification is suitable for anyone looking to formalise their experience, improve their housing knowledge, or advance their career in the housing sector.

The course is delivered through a blended learning approach, combining:

  • Interactive workshops
  • Self-directed study
  • One-to-one mentoring

Workshops are typically delivered at regular intervals to keep learners engaged and on track. The course also includes written assignments and practical activities to reinforce learning.

There are no formal entry requirements for the CIH Level 3 Certificate in Housing Practice. However, it is recommended that learners have some experience working in housing or a related field to benefit fully from the course content.

Learners will cover six core modules:

  1. The Housing System
  2. Professional Practice Skills for Housing
  3. Occupancy, Tenure, and Lettings
  4. Dealing with Anti-Social Behaviour (ASB)
  5. Rental Income Management
  6. Customer Engagement and Involvement

These modules provide a comprehensive understanding of housing policies, practices, and customer service in the housing sector.

The qualification typically takes 10 months to complete. However, the timeline can vary based on the learner’s pace and availability to complete assignments.

Yes, this is a CIH-accredited qualification that is widely recognised across the housing sector. 

The course focuses on practical learning that can be applied directly in housing roles. While there are no formal work placement requirements, learners are encouraged to reflect on their real-life housing experiences to complete their assignments.

Yes, Kingdom Academy offers in-house cohorts for organisations that wish to enrol multiple employees. This option can be tailored to meet the specific needs of the organisation.

After completing the Level 3 qualification, learners can progress to:

  • Progression to CIH Level 4 Certificate in Housing
  • CIH Level 4 Senior Housing/Property Management Apprenticeship
  • Higher-level housing roles within the sector

These progression routes can help learners build their careers and take on more responsibility in housing management.

To apply for the course or learn more about upcoming start dates, please click the enrol button or  complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.

Ready To Enrol?

To apply for the course or learn more about upcoming start dates, complete the enrolment enquiry form below, and a member of our team will get in touch with you to discuss your options and next steps.